FAQ

Frequently asked questions

Can you customize my resume or cover letter to fit a specific job or industry?

Our team takes pride in offering custom services tailored to meet the unique needs of our clients. We understand that every inquiry requires individual attention and expertise. By focusing on customization, we ensure a higher rate of satisfaction and deliver high-quality results that exceed expectations. Our team takes the time to understand the specific goals and requirements of each client. We collaborate closely with our clients throughout the entire process, from the initial consultation to the final delivery, to ensure that every detail is taken into account. This personalized approach allows us to address any challenges, make necessary adjustments, and deliver a solution that perfectly aligns with the client's vision.

Furthermore, we are constantly evolving and adapting to the latest industry trends and technological advancements. This ensures that we are equipped with the necessary tools and knowledge to deliver innovative and cutting-edge solutions.

What is the turnaround time for receiving my completed inquiry (regular or specialized service)?

As we understand the importance of promptness in delivering quality services to our clients, the turnaround time for our services varies depending on the specific products and packages selected by each client. On average, our turnaround time ranges from 24 to 72 hours (1 - 3 days). We strive to provide efficient and timely service without compromising the quality of our work. We recognize that time is of the essence when it comes to job applications and career advancement. Therefore, we make it a priority to work diligently to complete and deliver the booked services within the agreed-upon timeframe.

It's important to note that certain factors, such as the complexity of the resume, additional services requested, and the volume of orders in queue, may influence the specific turnaround time for each project. However, rest assured that we are committed to maintaining a reasonable and expedient timeline while ensuring that your inquiry receives the attention and customization it deserves.

Do you offer any guarantees or revisions if I am not satisfied with the final product?

Our team offers custom services that cater to the unique needs of each client. We understand that satisfaction is of utmost importance, which is why we have incorporated revision sessions into our services. The number of revision sessions varies depending on the selected services and packages. This ensures that every client has the opportunity to provide feedback until they are fully satisfied with the final documents. We believe in delivering high-quality results that meet and exceed our clients' expectations, and our commitment to customer satisfaction is at the core of everything we do. In the case clients wish to add extra revisions outside of what is already scheduled, additional charges (CAD $35/revision) will be added to the final invoice.

Is my personal information and data kept confidential?

By booking our services, our team works on the following terms:

• Confidentiality: All the information you provide with us will be kept strictly confidential. It will be stored securely and accessible only to your assigned expert for the purpose of providing you with tailored assistance.

• Limited Access: Your information will be accessed and used solely by the expert assigned to assist you. No other individual, including other staff members or third parties, will have access to this information.

• Non-Disclosure: We strictly prohibit the sharing, copying, or distribution of any information you provide here to anyone other than your immediate assigned expert. Your data will not be shared, sold, or used for any purposes beyond the scope of providing the services you've requested.

• Data Security: We employ robust security measures to protect the information you submit from unauthorized access, loss, or theft. Our commitment to data security is unwavering.

• Retention Period: Your submitted information will be retained for the duration of our service engagement. After the service is completed, we will securely archive your information as an immediate procedure.

Your trust is deeply valued, and we are committed to maintaining the confidentiality and security of your information.

Do you have any additional services or resources to help me in my professional journey within the international development field?

We understand the specific requirements and nuances of the field’s disciplines and will ensure that your application materials are strategically aligned with the expectations of the international employers. In addition to the general inquiries and premium packages, our agency offers an array of supplementary materials that can enhance your professional journey, such as guidebooks, infographics and workbooks. Later in 2024, we will begin our free webinars conversations with young and experienced professionals within the field. If you're seeking specific job application support beyond our standard offerings or premium packages, we're here to assist you. Feel free to reach out to us via email, and we'll be delighted to provide you with a custom quote based on your unique requirements. Our aim is to support you at every stage of your professional journey, ensuring you have the tools and guidance you need to succeed.